Community Webinar Series
Trends in AI
EMEA 9:00-10:00 CET
Experience Design in AI
Global CX Services Delivery Leader, Black Box
A highly experienced business communications professional with a deep knowledge of AI and digital transformation, JD is the Global CX Services Delivery leader for Black Box, which is a GSI with a foothold in 138 countries. Based in Barcelona and the Chicago metro area, JD previously ran the contact centre for US-based Retailer, Macy’s.
Director Engineering, Toptal
A professional leader that brings his drive, energy, and passion to connect the best and brightest in technology with top organizations around the world in order to support companies' digital transformation. He has vast experience working for top companies in the world with a wide range of technology stacks. Gustavo has Implemented many SaaS cloud computing solutions for major airlines in the Americas and delivered a dozen of eCommerce solutions for top retailers’ companies in the United States.
Felix Laumann is a leading contributor to the field of Machine Learning and Artificial Intelligence. His travels through Southern Asia, Africa and the Middle East inspired an appreciation for language and the role it plays in upholding diverse cultures. Intrigued by the statistical models underpinning speech and text AI, he’s driven by a vision to make AI technology linguistically inclusive. An accomplished academic, Felix is currently completing a Ph.D. in Mathematics and Statistics at Imperial College London.
Head - BaaS and Enterprise Solutions, Finance House
Snehal is the Head -Baas and Enterprise Solutions, Finance House in the United Arab Emirates. A senior technology executive with expertise in driving the innovation, delivery, and maintenance of enterprise wide systems, leading & executing cloud migration / cloud transformation, driving technology integrations & deployments, business process improvements and new product developments across Consumer & Corporate Banking, Credit Cards, Payments, Channels, Loyalty and Customer lifecycle Management (CLM).
CEO, Experience Catalysts
An accomplished senior customer experience, sales and marketing executive with diverse and exceptional leadership skills. Drives contribution to bottom line results through strategic planning and designing services to deliver consistent brand and value messaging. Innovative leader and expertise in customer engagement strategy, design, development, and execution. Extensive experience in design and implementation of sales, marketing and services solutions and applications including SAP. Known as an innovative and creative strategist, Diane has over 25 years of proven ability to identify opportunities in customer interactions. Her strengths include designing and launching services and solutions based on enterprise, customer and associate needs through various market channels. Diane has demonstrated competence in startups, mid-size and Fortune 100 companies. Outstanding reputation for partnering, mentoring, promoting collaboration, and resolving complex business issues. Diane is speaking at Customer Experience industry events and consulting with companies to support and educate them as they build or enhance their customer experience practices.